FAQ

Frequently Asked Questions

BOOK A RIDE

 

Welcome to Sigma Elite’s FAQ page

Here, you’ll find answers to some of the most common questions about our limo service, concierge services, airport transfers, and car rental options.

1. What services does Sigma Elite offer?

Sigma Elite provides a comprehensive range of luxury transportation services including limo services, concierge service, airport transfers, private jet charters, yacht rentals, and Destination Management (DMC) services. We are dedicated to meeting your needs with a premier fleet and top-notch service.

2. What makes Sigma Elite’s limo service unique?

Our limo service combines luxury with reliability. Each vehicle in our fleet is meticulously maintained, and our professional chauffeurs are trained to provide a seamless, first-class experience. We prioritize comfort, punctuality, and exclusivity, aiming to exceed your expectations.

3. How can I book a service with Sigma Elite?

Booking with Sigma Elite is simple! You can reserve your service directly through our website or by contacting our customer support team. We’ll guide you through the booking process to ensure every detail is covered for a perfect experience.

4. What types of vehicles are available for rental?

We offer a range of luxury vehicles, including Mercedes E-Class, S-Class, V-Class, and GLS-Class models. For special requests, we also provide access to private jets and yachts, delivering an elevated travel experience for every need.

5. Can I request a specific vehicle?

Yes, clients can request specific vehicles from our fleet, subject to availability. We encourage you to specify your preference at the time of booking, and our team will do its best to accommodate your needs.

6. What are Sigma Elite’s working hours?

We operate 24/7 to meet your needs, ensuring that we’re always available, whether you require an early-morning airport transfer or late-night transportation.

7. Is there an option for transportation for multiple persons?

Absolutely. Our fleet includes spacious options like the Mercedes V-Class, which can comfortably accommodate multiple passengers and luggage. We also offer customized solutions for larger groups, ensuring everyone travels together in style.

8. What kind of services and special events can be covered?

Sigma Elite provides tailored transportation solutions for all occasions, including corporate events, weddings, proms, and VIP functions. From luxurious arrivals to seamless event transportation, our services enhance every event with elegance and professionalism.

9. Does Sigma Elite provide long-distance transportation services?

Yes, we offer long-distance transportation options throughout Serbia and across borders to select neighboring countries. Contact us to discuss your travel requirements, and we’ll make sure your journey is smooth and enjoyable.

10. What is included in the concierge service?

Our concierge service goes beyond transportation. We provide assistance with booking accommodations, restaurant reservations, and event planning. Let us take care of the details so you can focus on enjoying your experience.

11. What should I know about your airport transfer services?

Our airport transfer services are designed to be efficient and comfortable, offering options for meet and greet services for arrivals, departures, and transit passengers. We also provide porter service, access to business lounges, and additional amenities upon request.

12. Is Sigma Elite’s fleet insured?

Yes, all vehicles in the Sigma Elite fleet are fully insured, meeting the highest safety standards. We prioritize your safety and peace of mind in every journey.

13. How do I get a price quote for my trip?

Pricing details are available on our Pricing page. You can also contact us for a custom quote tailored to your specific requirements.

14. What payment options are accepted?

We accept all major credit cards, bank transfers, and cash payments. For long-term rentals or large group bookings, we offer flexible payment options to meet your needs.

15. What happens if my flight is delayed?

We monitor flight schedules closely to ensure a smooth transfer experience. In case of a delay, our chauffeur will adjust to your new arrival time, waiting for you at the designated location.

16. Can I rent a vehicle with a driver?

Yes, Sigma Elite offers chauffeur-driven rentals as part of our limo service. Our professional chauffeurs are here to ensure a luxurious, comfortable, and safe experience, tailored to your schedule.

17. Are there extra charges for waiting time or additional kilometers?

Our pricing is transparent, with details outlined in each service category. For rentals, additional time and kilometers are billed at standard rates. Please see our Pricing page for specifics.

18. What is the cancellation policy?

Cancellation policies vary depending on the service booked. For specific policies related to your reservation, please contact our support team or refer to the terms and conditions provided during booking.

19. How far in advance should I book?

For optimal availability, we recommend booking at least 48 hours in advance, especially during peak travel times. However, we also accommodate last-minute bookings whenever possible.

20. Does Sigma Elite provide DMC services?

Yes, we offer complete Destination Management Company (DMC) services for corporate events, group travel, and VIP tours. Our team manages everything from logistics to unique local experiences to make your trip unforgettable.

21. What is point-to-point limo service?

Point-to-point limo service provides transportation from one specific location to another, offering a direct and efficient ride. This service is ideal for clients needing a convenient transfer between two points, such as from a hotel to a business meeting or from home to the airport. With Sigma Elite’s point-to-point service, you can enjoy a seamless, luxury ride without any detours, ensuring you reach your destination promptly and comfortably.

For further inquiries, feel free to reach out to our customer support team. We’re always happy to assist!

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